Refund Policy

Upon receiving the learner’s written notice of withdrawal, course fees will be refund as follows:

Refund Percentage % If learner’s written notice of withdrawal is received
100 Notification received at least 7 working days before the commencement date
75 Notification received from 4 to 6 working days
50 Notification received from 1 to 3 working days
0 No show or on class start date or after course start date

Procedures to manage customer complaints, grievances and appeals

Learners are allowed to appeal against assessment outcome or request for reassessment by writing in with detailed grounds for appeal / request for reassessment within 1 week of the date of assessment to the Training Manager.

All appeal must be lodged in with written letters and a cheque of S$50.00 Appeal Fee; and send to training centre at 3 Ang Mo Kio Street 62 #02-33 Singapore 569139.

The Training Manager is responsible for reviewing and giving a decision on appeals against a “Not Yet Competent” (“NYC”) award. The final outcome as set down by the Training Manager is to be abided to by all parties.