Upon receiving the learner’s written notice of withdrawal, course fees will be refund as follows:
|Refund Percentage %||If learner’s written notice of withdrawal is received|
|100||Notification received at least 7 working days before the commencement date|
|75||Notification received from 4 to 6 working days|
|50||Notification received from 1 to 3 working days|
|0||No show or on class start date or after course start date|
Procedures to manage customer complaints, grievances and appeals
Learners are allowed to appeal against assessment outcome or request for reassessment by writing in with detailed grounds for appeal / request for reassessment within 1 week of the date of assessment to the Training Manager.
All appeal must be lodged in with written letters and a cheque of S$50.00 Appeal Fee; and send to training centre at 3 Ang Mo Kio Street 62 #02-33 Singapore 569139.
The Training Manager is responsible for reviewing and giving a decision on appeals against a “Not Yet Competent” (“NYC”) award. The final outcome as set down by the Training Manager is to be abided to by all parties.