Learners Support Services
Pre-course information, course lists and course outlines will be provided with high accuracy. Course lists and course outlines are easily accessible at the training office, and appropriate guidance and advice on the suitability of the courses available will be provided for prospective learners.
Helpdesk/Helpline
Learners can approach any of our course administrators for assistance at the training office or call us at 6451 4530 during office hours. Alternatively, learners can also email us for more support.
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Refund Policy
Refund for Withdrawal Due to Non-Delivery of Course
The training organisation reserves the right to cancel a course if the number of participants taking the course is below a viable number and running the course would not make economic sense. The training organisation will inform participants of the cancellation of course not less than three (3) working days before the course commencement.
The participant will also be informed in writing of alternative training arrangements (if any), and also be entitled to a refund of the entire Course Fees already paid should the participant decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons
If the participant withdraws from the Course for any reason other than those stated above, the training organisation will, within thirty (30) days of receiving the participant’s written notice of withdrawal, refund to the participant an amount based on the table below.
| Percentage % | If learner’s written notice of withdrawal is received |
| 100 | More than 14 days before the commencement date |
| 50 | Less than 14 but more than 5 days before course commencement date |
| 0 | Less than 5 days before course commencement date or on or after course commencement date |
Appeal Procedure
The Candidate has the right to appeal for review of the assessment decision made by the Assessor. If the Candidate intends to appeal the decision, the Candidate must lodge the appeal in written form providing reasons for the appeal within 1 week of the date of assessment to the Training Manager.
All appeal must be lodged in with written letters and a cheque of S$50.00 Appeal Fee; and send to training centre at 50 Tagore Lane Entrepreneur Centre #04-10B Singapore 787494.
The appeal outcome will be announced within 14 working days.